Expert Success Specialists for Every Business Need
From inbound call handling to debt resolution — our Success Specialists are trained experts, not generic agents.
★★★★★ Trusted by 50+ pest control companies in the US
What we offer
Five Core Services. One Dedicated Team.
Every service is staffed by trained specialists — not generalists reassigned from a queue.
01
Customer Support Specialists
Your brand, always live on the line.
Our customer support Specialist are trained to represent your brand with professionalism and warmth. They handle inbound calls, resolve inquiries, manage escalations, and deliver consistent experiences across every interaction — turning single-transaction callers into loyal repeat customers.
What's included
- Inbound call handling & triage
- Complaint resolution & escalation
- Live chat and phone multi-channel support
- Customer satisfaction follow-up calls
- Ticket management in your existing helpdesk
By the numbers
Customer satisfaction score
Average answer speed
First-call resolution rate
Ideal for
02
Debt Collection
Recover revenue. Preserve relationships.
Collections requires skill, empathy, and persistence in equal measure. Our debt collection specialists follow proven scripts that maximize recovery rates while maintaining the client relationship. We handle outbound reminder calls, payment arrangement negotiations, and follow-up cadences — all fully documented and compliant.
What's included
- Outbound payment reminder campaigns
- Payment plan negotiation & setup
- Dispute documentation & escalation routing
- Skip tracing follow-ups
- Compliance-aware call recording & logging
By the numbers
3.2×
Recovery rate vs. no follow-up
60%
Accounts contacted in 48hrs
100%
Call documentation rate
Ideal for
03
Email / Chat Support
Fast, on-brand written support at scale.
Not every customer picks up the phone. Our email and chat specialists deliver fast, accurate, and brand-consistent written support across all your channels — whether that’s Intercom, Zendesk, Gorgias, Freshdesk, or direct email inboxes. Response times drop, CSAT scores climb.
What's included
- Email inbox management & triage
- Live chat coverage during business hours
- Macro creation & helpdesk optimization
- Order status, returns & refund handling
- Proactive outreach campaigns via email
By the numbers
<2h
Average email response time
85%
Tickets resolved on first response
4.8★
Average CSAT rating
Ideal for
04
Retention
A full call center — without the facility.
Need a full inbound or outbound call operation without the overhead of a physical call center? We build dedicated VA teams that function as your call center: handling volume, maintaining quality standards, and scaling up or down with your demand. Includes QA, supervisor coverage, and reporting.
What's included
- Dedicated inbound & outbound agent teams
- Volume-based staffing (burst scaling)
- Real-time quality assurance monitoring
- Custom IVR and call routing setup support
- Weekly performance reporting & SLA tracking
By the numbers
5–50
Agent team scalability
99.2%
Uptime SLA
40%
Cost savings vs. in-house
Ideal for
05
Dispatch Services
Every job routed. Every tech on time.
Dispatch is the nerve center of any field service operation. Our dispatch VAs coordinate your technicians, drivers, and crews in real time — routing jobs, confirming ETAs, and triaging emergency calls so nothing slips through the cracks. Working inside your FSM or scheduling software with your service areas and priority rules, we keep your fleet moving and your customers informed from first call to job complete.
What's included
- Real-time technician & driver dispatch
- Emergency & after-hours call routing
- Route optimization & schedule management
- Live customer ETA updates & confirmations
- Job status tracking & FSM/CRM logging
By the numbers
<90s
Average call-to-dispatch time
96%
On-time technician arrival
24/7
After-hours & emergency coverage
Ideal for
Client stories
What Our Clients Say
Let's build your Pest Success Team today.
We’ll match you with pre-trained Pest Success Specialists